Nancy can help you with:

• Your Patient Account (understanding the bill for services provided from our office)
• Claims you’ve filed with your insurance company that have not been resolved
• Scheduling appointments (all front office staff share in these duties)
  • Follow-up appointments with our doctors
  • Appointments for Thermograms (initial or follow-up)
  • Appointments for any of our Center for Women’s Health programs
  • For established patients, allergy testing in our allergy testing room
  • For established patients, laboratory testing & Oxygen Multi-Step Therap

Cathy can help you with:

• Answering questions you may have about our Center and our doctors
• Explaining our comprehensive diagnostic work-up and what to expect if you decide to come for an initial evaluation with our doctors
• Scheduling all new patient appointments (initial evaluations) and making sure you receive your New Patient packet of forms to complete
• Scheduling appointments (all front office staff share in these duties):
  • Follow-up appointments with our doctors
  • Appointments for Thermograms (initial or follow-up)
  • Appointments for any of our Center for Women’s Health programs
  • For established patients, allergy testing in our allergy testing room
  • For established patients, laboratory testing & Oxygen Multi-Step Therap

(19 years at The Center) Information Systems Specialist and Webmaster

Kathy can help you with:

• Routing all your e-mails that come to our www.coem.com website to the appropriate doctor or staff members for replies to your questions and concerns.

Tammy can help you with:

• Checking in and out from our office whenever you visit us, including providing that day’s insurance forms and explaining your bill
• Scheduling appointments (all front office staff share in these duties):
  • Follow-up appointments with our doctors
  • Appointments for Thermograms (initial or follow-up)
  • Appointments for any of our Center for Women’s Health programs
  • For established patients, allergy testing in our allergy testing room
  • For established patients, laboratory testing & Oxygen Multi-Step Therapy

Sheila can help you with:

• Answering questions you may have about our specialized patient programs, including our Biodetoxification Program, our Thermography Program, our Women’s Programs, and our Oxygen Multi-step Therapy Program. [To schedule Thermogram appointments, you may call The Center’s Front Office directly at (843) 572-1600, or e-mail Sheila with your request.]
• Answering questions you may have about your treatment program until your first follow-up appointment with the doctor, If Sheila was your New Patient Historian during your initial evaluation.
• Answering questions you may have about any of our staff.
• Responding to requests from attorneys for our doctors to help their clients with medically related legal cases.
• Helping you understand the role our doctors can and cannot play in helping you, a patient, with a medically-related legal case you are involved in.
• Answering general questions about our “First Aid” measures for allergic reactions and other problems that crop up for patients. [NOTE: For in-depth or specific treatment recommendations, all staff will ask you to please schedule a follow-up appointment with our doctors as soon as possible.  We try to reserve some appointment times daily for emergencies.]
• Healthy For Life Weight Loss Program Coordinator.

Ann can help you with:

• Answering questions you may have about your results from allergy testing you had done at our Center, even if she was not personally your allergy tester.
• Answering questions you may have about your treatment program until your first follow-up appointment with the doctor, IF Ann was your New Patient Historian during your initial evaluation.
• Answering general questions about our “First Aid” measures for allergic reactions and other problems that crop up.  [NOTE:  For in-depth or specific treatment recommendations, all staff will ask you to please schedule a follow-up appointment with our doctors as soon as possible.  We try to reserve some appointment times daily for emergencies.]
• All appointments for Ann’s allergy testing services are scheduled through the Front Office of our Center (see Front Office above).

Jennifer can help you with:

• Answering questions you may have about your treatment program until your first follow-up appointment with the doctor, IF Jennifer was your New Patient Historian during your initial evaluation.
• Answering questions you may have about letters or reports related to your current medical condition that you want our doctors to provide for you.
• Answering questions about Disability Claims you want our doctors to complete for you.
• Answering general questions about our “First Aid” measures for allergic reactions and other problems that crop up.  [NOTE:  For in-depth or specific treatment recommendations, all staff will ask you to please schedule a follow-up appointment with our doctors as soon as possible.  We try to reserve some appointment times daily for emergencies.]
• Answering questions about Heidelberg Testing at our Center and performing Heidelberg Tests.  [To schedule Heidelberg Tests, you may call The Center’s Front Office, or e-mail Jennifer directly to ask for an appointment.]
• For our established patients, drawing blood for laboratory tests or or providing and explaining kits for testing when the collection of saliva or urine samples is required for specialized tests.
• For our established patients, administering intravenous nutritional treatments.
• Providing back-up assistance to the Biodetoxification Technician in overseeing and caring for the needs of our Intensive Biodetoxification Program patients (under the direction of our Doctors).
• All appointments for laboratory services are usually scheduled through the Front Office of our Center.

• Answering questions you may have about your treatment program until your first follow-up appointment with the doctor, IF Heather was your New Patient Historian during your initial evaluation.
• Answering questions you may have about letters or reports related to your current medical condition that you want our doctors to write for you.
• Answering questions about Massage Therapy or Light Beam Generator appointments through our Center. [To schedule Massage Therapy or Light Beam Generator appointments, you may call The Center’s Front Office or e-mail Heather directly with your request.]
• Answering general questions about our “First Aid” measures for allergic reactions and other problems that crop up.  [NOTE:  For in-depth or specific treatment recommendations, all staff will ask you to please schedule a follow-up appointment with our doctors as soon as possible.  We try to reserve some appointment times daily for emergencies.]

• Answering questions about the Biodetoxification Program or scheduling Biodetoxification Program services (either the initial intensive or maintenance programs).
• Answering questions about Oxygen Multi-Step Therapy or scheduling established patients for this laboratory service.
• Overseeing all needs of all Intensive Biodetoxification Program patients each day they are in the program (under the direction of our Doctors), including. taking vital signs, supervising sauna and exercise time, providing oral nutrients, and scheduling massages, IV’s, and Doctors’ appointments.
• Drawing blood for laboratory testing, or providing and explaining kits for testing when the collection of saliva or urine samples is required for specialized tests.
• Administering intravenous nutritional therapies, Oxygen Multi-Step Therapy, or intravenous chelation therapies.
• All appointments for laboratory services are usually scheduled through the Front Office of our Center.

• Sandy has 22 years experience mixing allergy extracts and allergy extract stocks and supervising COEM's Allergy Extract Mixing Lab staff.
• Answering questions about allergy extracts that you have already received from our office and any unusual circumstances surrounding injections.
• Answering vendors' questions about COEM's medical supply purchases. (Sandy orders and maintains all medical supplies for COEM and keeps the records of all purchase invoices.)

• Answering questions by phone or e-mail about orders that you have already placed for nutritional supplements, allergy extracts, or other items mailed by our office. [NOTE: For your protection, we cannot take orders by phone; orders must be in writing. Orders can be placed by: e-mail: orders@coem.com
  fax: (843) 572-1795
  mail: 7510 Northforest Drive, North Charleston, SC 29420 [ATTN: Orders]
• Filling and mailing all patients' orders for extracts and nutritional supplements; preparing Federal Express packaging and documentation.
• Ordering and maintaining COEM's nutritional supplement inventory.
• As needed, scheduling follow-up appointments for established patients with our doctors, laboratory technicians, or other staff members. (New Patients will need to speak with Cathy, our New Patient Coordinator in the Front Office.

• Mixing allergy extracts and allergy extract stocks for our patients.
• Answering questions about allergy extracts that you have already received from our office and any unusual circumstances surrounding injections.